Privacy Policy

1. Who we are

LucianStyle Experiences is the booking brand of LucianStyle Development Corporation, a company incorporated in Saint Lucia (company number 2006/C433), at #11 Reduit Beach Drive, Rodney Bay, Gros Islet, Saint Lucia. LucianStyle Development Corporation is responsible for the information you share with us through this site.

Questions about privacy? Email info@lucianstyle.com.

2. What we collect

When you send a form (a booking request, a quote request or a question), we collect what you type in: your name, email address, phone number, preferred date, number of guests, what you're planning and any message.

With each form, the site also sends the page you were on and, if you arrived from an advert or a link with campaign tags, those tags (for example utm_source, or an ad click id such as gclid or fbclid). This tells us how you found us.

When you chat with us on this site, message us on WhatsApp or email us, we keep your messages, your contact details and what you tell us about your trip.

When you pay online, you enter your card details on the secure payment page of our payment provider, CyberSource. We receive confirmation of the payment, not your full card number. We never ask for card details by email.

3. How we use it

We use your information to:

• answer your questions and send you quotes
• book, confirm and run your tours, and contact you about your booking (for example a pickup time or a weather change)
• take payments
• understand which pages and adverts bring us enquiries, so we can improve the site
• prevent fraud and keep our systems secure

Messages about a booking, such as your confirmation or pickup details, are part of running your trip. They're separate from marketing.

If we send you offers or news, every one of those emails lets you unsubscribe, and you can ask us to stop at any time by emailing info@lucianstyle.com.

4. Who we share it with

We don't sell your personal information.

We share it only with service providers who help us run the business, and only for that purpose:

• GoHighLevel (LeadConnector), the customer management system where our forms and chat messages are stored. Its servers are mainly in the United States.
• JavaLogix, our website and CRM service provider, which manages this site and our customer management system for us.
• CyberSource, our card payment provider.
• Google, for the calendar our team uses to manage bookings, and, if you accept analytics cookies, Google Analytics and Google Tag Manager.
• Microsoft Clarity and Meta (Facebook and Instagram), only if you accept analytics and advertising cookies (see section 6).
• Cloudflare, which delivers and protects this website.
• WhatsApp, when you message us there.
• Partners who provide part of a service you've booked (for example a villa or a transfer), only the details they need.

We may also share information if the law requires it.

5. Log files

Like most websites, the services that host this site keep standard log files: IP address, browser type, date and time, and the pages visited. These are used to run and secure the site, and aren't used to identify you.

6. Cookies and similar technology

This site uses what it needs to work, including the chat. It keeps your campaign tags for the length of your visit so they can be attached to a form you send on another page.

Analytics and advertising cookies (Google Analytics, Microsoft Clarity and the Meta Pixel) only run if you accept them in the cookie banner. You can change your choice at any time with "Cookie settings" at the bottom of every page. Details are in our Cookie Policy.

7. How long we keep it

We keep enquiry and booking records for as long as we need them to handle your booking, and afterwards for our legal and accounting records.

8. Keeping it secure

Your information is stored in systems that require a login, and only our team and the service providers above can access it. No method of sending or storing data online is completely secure, but we take reasonable steps to protect it.

9. Your rights

Depending on where you live, you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that's wrong or incomplete
• ask us to delete your information, in certain cases
• ask us to restrict or stop using it, in certain cases
• object to how we use it
• ask us to send it to you or to another organisation, in certain cases

If you're in California, you can also ask what categories of information we've collected and ask us to delete it. We don't sell personal information.

To use any of these rights, email info@lucianstyle.com. We'll reply within one month.

10. Children

We don't knowingly collect personal information from children under 13. If you think your child has sent us their details through this site, contact us and we'll delete them.

11. Other websites and apps

Our site links to other websites, such as TripAdvisor, Google, Facebook and Instagram, and you can message us on WhatsApp. Their own privacy policies apply when you use them.

12. Changes to this policy

We'll update this page when the way we handle information changes. The effective date at the top shows the current version.

13. Contact

LucianStyle Development Corporation (LucianStyle Experiences)
#11 Reduit Beach Drive, Rodney Bay, Gros Islet, Saint Lucia
Privacy requests: info@lucianstyle.com

See also our Terms & Conditions and Cookie Policy.